Have you tried removing and re-installing the product?
Jimmy
Support
Yes, Jimmy, I have, but no go.
I have, however, found that if I have no glyphs selected before I open Metrics, that's when it crashes. It works when I pre-select glyphs so that'll have to do for now.
Oh, incidentally, I've found that "Table without borders" give a much sharper shape separation (i.e. the edges of the artwork are not jagged) than Book Smart, no matter what parameters I use. Why would this be?